Lydia Mc Williams
I JOINED PROJECT RESOURCE PARTNERS BACK IN 2016 WITH A VIEW TO FOCUS ON PROJECT RECRUITMENT ACROSS A MULTITUDE OF SECTORS IN THE MELBOURNE MARKET. HAVING ALWAYS HAD A KEEN INTEREST AND PASSION FOR HEALTHCARE AND WELL-BEING, AND BEING THE DAUGHTER OF AN INTENSIVE CARE NURSE AND SISTER OF A REGISTERED NURSE, I ASKED IF I COULD CREATE A NICHE FOR MYSELF AND SPECIALISE IN PROJECT SERVICES SPECIFICALLY FOR THE HEALTH CARE INDUSTRY.
It has been a very rewarding, positive and insightful experience working with aged care organisations, disability organisations, hospitals, community care providers, emergency service providers as well as many health care NFP organisations. Given the latest changes in regulation, funding models and compliance as well as the looming aged care reform which is fast approaching, following the advances in the aged care sector has been a particularly interesting and unique journey.
As I continue to meet with senior executives, project sponsors and project delivery specialists across the sector, it is evident that all aged care companies are facing similar challenges, are asking themselves the same questions and are all trying to find solutions to these common issues and concerns. It appears that these mostly lie in the realm of compliance and company reputation.
Some organisations are structured whereby the project delivery team report to executives who sit in the head office, hence creating a disconnect with the facility and a divide across the organisation. There is a need to link everything in order to remain empathetic, respectful and positively impactful to the care which is provided on the ground.
Some other aged care organisations have created a trend whereby operational people step into project focused roles, and this appears to have a reduced impact on the residents given their understanding of the daily proceedings in the facilities themselves. However this tactic can reduce the success of strategic project plans focused on instilling strong project management methodologies and frameworks and successfully delivering commercially focused and profitable initiatives.
How should these companies best tackle these shared concerns from a planning and policy perspective? How can they best continue to improve the customer experience in these facilities while simultaneously adhering to compliance and legislation? How can one best prepare and plan for the looming royal commission?
Given these shared concerns which many of my clients are currently facing, I am going to organise a round table event for leaders within this sector with the aim of creating a space for collaboration of ideas. If you are interested in finding out more and are interested in this topic, please reach out to me directly.
Lydia Mc Williams
Project Resource Partners
Level 29, 360 Collins Street, Melbourne VIC 3000
T +61 3 9949 8100 D +61 3 9949 8106