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Fridays at Project Resource Partners: Empowering Teams Through Enhanced Communication

By Shae Demetriou • 13 Nov, 2023
Unleashing Communication Skills with a Deck of Cards

Generational Games ​– building a great cross-generational team.

31 Oct, 2023
​In today's diverse workforce, success often hinges on the ability to adapt and evolve. This was the focus in a recent discussion hosted by Wendy Born from Business Value Partners, to members of the National Electrical Communications Authority. Wendy was joined by our Directo r, Andrew Bath an d Senior Con sultant, Ella O’Connell . Collectively, Andrew and Ella bring over 25 years of experience in recruiting across diverse industries and successfully working with millennials and Gen Zs. ​During the discussion, they explored recruitment strategies, steps to creating thriving cross-generational teams, and the benefits Millennials and Gen Zs bring to the workplace. Below we have compiled three key takeaways from the discussion for your perusal. Dive in below! ​ ​What are the benefits of employing millennials and Gen Zs? There are a multitude of benefits that come along with employing millennials and Gen Zs within your business. Andrew and Ella discussed how younger generations are not just committed employees but also drivers of change. They challenge process, modernise business, and bring a fresh perspective that’s vital to stay relevant in today’s world. ​In Andrew’s words, “having the younger generation in our team brings diversity of thought and fresh knowledge. I get to learn different things and new technologies, and how they can add value to the business”.​

A Recruitment Internship: More than meets the eye at Project Resource Partners

By Austin Swamy and Sara Matar • 13 Jul, 2023
From a fancy office building to a simple phone call, the world of recruitment brings new experiences every day. Thanks to our internship, we were able to experience an industry that we were unaware of, but so glad we did! The recruitment industry is a niche yet important field, running to help organisations find the right person for the right job or vice versa. Specialist recruitment companies bridge the gap between client and candidate, building meaningful relationships to make sure everyone benefits. As interns, we had the privilege of experiencing this unique industry and understanding its ins and outs, which are built upon human connections. Recently, both of us were placed as interns at Project Resource Partners (PRP) and this was an interesting and eye-opening experience that allowed us both to learn and expand our understanding of the real workforce. Working almost behind the scenes, PRP are specialists in the recruitment industry focusing on business and technology transformation as well as change management. Putting the big words aside, PRP displayed their ability to act as the middleman between client and candidate and develop relations to ensure the right role finds the right person. The process of recruitment changes a business for the better, across various fields. Even though we had many preconceptions and initially felt anxious, these thoughts disappeared on our first day as we were welcomed with open arms. Being treated as real employees, we completed many of the same daily tasks our colleagues were carrying out, from candidate calling, meeting candidates and sorting through resumes! Speaking with candidates for certain active roles really allowed us to develop our communication skills in a professional setting, to build caring relationships. To add on, our technological skills improved by using certain software, and then assisting in the transfer of data to improved software which was a really exciting process. We applied our intern tasks into our own lives, by fixing up our CVs to be more eye-catching and straight to the point, and better understanding LinkedIn and Seek to use to our advantage. These responsibilities and tasks gave us tertiary students insight into what careers after our studies may entail. From this internship, our hands-on experience broadened our employability skills to make ourselves better employees for our own careers. Our placement was definitely a positive highlight, all thanks to the amazing team at PRP. They gave us the opportunity to learn and grow in a positive working environment, pushing us to improve and obtain skills which are more foreign to university students. However, we can definitely walk away feeling more accomplished and ready for the real working world. Thanks to PRP, we discovered that there is more to recruitment than meets the eye! By Sara Matar and Austin Swamy (Biomedical Science Students at Monash University)

SHIFTING FOCUS IN THE AGED CARE SECTOR

Lydia Mc Williams • May 03, 2018

PEOPLE ARE LIVING LONGER.  THANKS TO IMPROVED HEALTH SYSTEMS AND BETTER AGED CARE SERVICES, ACCESS TO SUPPORT FOR OLDER PEOPLE IS NOW MORE OF A FOCUS. THIS FOCUS IS PARTLY DUE TO THE KNOWLEDGE, OUR AGEING POPULATION WILL INCREASE, SEEING MORE DEMAND FOR SERVICES IN THE COMING TEN YEARS.  SERVICES NEED TO BE SUSTAINABLE AND AFFORDABLE, OFFER CHOICE AND FLEXIBILITY FOR CONSUMERS, ENCOURAGE BUSINESSES TO INVEST AND GROW AND PROVIDE DIVERSE AND REWARDING CAREER OPTIONS.


Moving towards consumer-directed care means that consumers, will have greater choice. This means organisations must become more competitive, understand what their customer wants and that the care and services offered will be based on needs, as well as demand.


When one reflects on the aged care industry, residential aged care generally comes to mind. However people often want to live independently for as long as possible. They want to continue to reside in their own home. They want to be connected to their family and community, in familiar surroundings.


Aged Care organisations must be flexible in their focus on home support for those traditionally focussed on residential care. The home care packages program has been the subject of significant reform to ensure that the services evolves to meet the care and lifestyle needs of our older Australians. Organisations are therefore looking upon home care as the highest growth and most profitable space in this sector.


From partnering with many of the leading organisations across aged care and residential care as well as across the disability sector, all of these evolving factors do raise some very interesting questions. Would internalising workforces benefit organisations financially, whilst providing the right service levels? How should this change be best managed from a C-level perspective? Should organisations look to expand their workforce with resources who have sector experience and resonate with the organisation on the ground level? Or should organisations hire staff with corporate experience to instil strong project and change methodologies, including project rigor and discipline in an industry just beginning its’ journey to maturity across their project landscape?


This means that when you are looking for people to join your team there are some key traits that it helps to look out for in a person:


  1. Can they deal with ambiguity in terms of information?
  2. Are they able to be empathetic with front line staff who have been, are and will continue to deliver the end service?
  3. Can they balance that empathy and understanding with a commercial understanding that they are able to communicate?
  4. Can the person manage change and influence people as to why change is required?


To date it has been a very rewarding and enjoyable journey assisting and consulting with Aged Care and Disability organisations to establish PMOs and transformation teams and to build and expand program and project teams from scratch. Partnered exclusively with many players in this market has shown that the challenges facing these businesses are shared, but the approach to solving them differs.


This often means that the staffing or resource needs of these organisations are different, but in sourcing for them it is important to understand the challenges they face. It is a privilege to be able to work in the Aged Care and Disability space, helping companies build their capabilities across Project and Change Management. Building the capability of their workforces and having the opportunity to play a key role in the growth, development and constant evolution in this ever changing, and ever more important sector.


Lydia Mc Williams
Consultant
Project Resource Partners
Level 29, 360 Collins Street, Melbourne VIC 3000 Australia
T +61 3 9949 8100 D +61 3 9949 8106
E lmcwilliams@projectresourcepartners.com.au

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