With Project Resource Partners choosing to have specialist consultants recruiting for Health, Aged Care, and Education, we have been meeting a number of professionals across these industries. These conversations have highlighted THREE key themes that both industries have in common, as they relate to Project Services, Change and Transformation.
1. Managing change and transformation where a human outcome is the primary driver for front line staff at the coal face teaching and treating
Communicating benefit to these real life heroes is key to be being able to ensure projects and transformations realise their outcomes. That benefit needs to be communicated in human terms rather than dollar terms. This dichotomy of outcome can be a real challenge in terms of communicating change and ensuring a whole organisation is on board with the evolution.
2. People from ‘commercial’ industries, where dollars and cents are often the more obvious drivers may have to embrace a new approach
Market share, profits and shareholder value are reduced in prevalence meaning project services and transformation agendas in Health, Aged Care and Education are about becoming more efficient to deliver patient or student outcomes. These in turn produce increased end user funding as people choose to use the services you provide. Those dollars can then be reinvested back into the system for continuous improvement in service delivery.
3. A misconception that people from ‘commercial’ industry and people from Education or Health or Aged Care are different
There is often a belief that people from industry lack the same passion towards human outcomes. And vice versa that people from Health, Aged Care and Education lack the commercial skills of those from industry. As with most things the truth is somewhere in the middle and individuals all have different drivers and motivations. Businesses who seem to be furthest ahead in terms of their transformations understand this and build diverse teams.
Industries such as Health, Aged Care and Education are evolving quickly and that means hiring the right people, with the right blend of social DNA and commerciality, is a key challenge. It is something that if met will only add to the patient or student experience. Done successfully it will mean front line stakeholders, who are the cornerstones of these vocational industries, can be engaged in an exciting journey, meaning desired outcomes are more likely to be achieved.
It is for these reasons, and in particular the need to source people with a unique blend of value and skill sets, that Project Resource Partner have chosen to have consultants specialise in Health, Aged Care and Education. If we can assist in aligning what are often viewed divergent agendas, then we can help in the evolution occurring in these essential fields.