Lydia Mc Williams
PATIENT EXPERIENCE IS AN INTEGRAL COMPONENT OF HEALTH CARE. ORGANISATIONS THAT PROVIDE CARE TO PATIENTS STRIVE TO PROVIDE A HIGH LEVEL OF SERVICE AND TO ENSURE THAT PATIENTS HAVE A POSITIVE EXPERIENCE WHILE USING THEIR SERVICES OR ARE IN THEIR CARE, SUCH AS GETTING TIMELY APPOINTMENTS, EASY ACCESS TO INFORMATION AND GOOD COMMUNICATION FROM HEALTH CARE PROVIDERS. UNDERSTANDING THE PATIENT EXPERIENCE IS KEY TO MOVING TOWARDS PATIENT-CENTERED CARE.
Patient-centred care can be defined as treating a person receiving healthcare with dignity and respect and involving them in all decisions about their health. This type of care is also called ‘person-centred care’ and is an approach that is linked to a person’s healthcare rights. Evaluating patient experience as well the effectiveness and safety of care is essential to providing a complete picture of health care quality and at the same time being respectful of and responsive to individual patient preferences, needs and values.
A key part of patient-centred care is YOU becoming involved in your own healthcare. This means you choosing to be included in all decision making, healthcare planning and goal setting.
What better way to get involved in your own healthcare, than to work on transformational projects in the sector. In this way you can contribute to and work to improve healthcare delivery and best practises first hand.
Here at Project Resource Partners we have noticed an increase in the number of candidates who wish to move into the health care sector. Many have spent their careers predominantly in the corporate sector, notably across banking and finance. We have noted the main reasons for this transition being; wanting to be able to make a difference, having a greater purpose at work, doing work that is making a contribution to society and having a work/life balance. As well as, of course, being engaged in a role which allows you to shape Australia’s healthcare sector first hand to ensure that the sector continues to improve for you, your children and your future generations.
I manage the health care portfolio here at Project Resource Partners. I have built strong relationships with many health care providers here in Melbourne and understand the nuances of this sector. If you would like to have a discussion with me regarding opportunities in this sector or if you require resources on your healthcare team from a project management perspective, don’t hesitate to reach out to me.
Lydia Mc Williams
Project Resource Partners
Level 29, 360 Collins Street, Melbourne VIC 3000 Australia
T +61 3 9949 8100 D +61 3 9949 8106